At Online Geeks Support LLC, we strive to provide excellent services to our customers. We understand that sometimes you may need to request a refund. This Refund Policy outlines the terms and conditions for refunds related to our services.
1. 30-Day Refund Policy
We offer a 30-day refund policy for our services. If you are not satisfied with the service provided, you can request a refund within 30 days of the service completion date. To initiate a refund request, please contact us at [email protected] with your service details and the reason for the refund request.
2. Conditions for Refund
Refunds will be considered under the following conditions:
- The service did not meet the agreed-upon terms.
- The issue persists even after multiple attempts to resolve it.
- The refund request is made within 30 days of the service completion.
3. Exclusions
The following are excluded from our refund policy:
- Software Purchases: If we purchase software on your behalf, we will not be responsible for any refunds related to that software. You must contact the software provider directly for refund requests.
- Hardware Purchases: For any hardware purchased on your behalf, we are not liable for refunds. Please contact the manufacturer or retailer directly for refund or return inquiries.
4. Non-Refundable Services
Certain services may be non-refundable, such as emergency services or specialized custom solutions. These will be clearly communicated to you before service commencement.
5. How to Request a Refund
To request a refund:
- Email us at [email protected] with the subject line “Refund Request.”
- Provide your service details, including the date of service, service description, and the reason for the refund request.
- Allow us up to 14 business days to process your refund request.
6. Refund Method
Refunds will be processed using the original payment method. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
7. Contact Us
If you have any questions about our refund policy or wish to request a refund, please contact us at:
Online Geeks Support LLC
Email: [email protected]
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.